TILNEY
Offices are organised locally and as such no standard audit or quality standard existed
Services Provided:
Daily Cleaning, Window Cleaning, Washroom, Periodic Cleaning, Waste Services
TILNEY are an award-winning wealth management firm employing over 750 people in a network of offices across the UK.
Challenges:
Increase quality across the portfolio and where possible look to reduce cost. TILNEY offices were organised locally and as such no standard audit or quality standard existed, all locations had to mobilise within a four week period and key performance indicators had to be met with 90 days of contract start.
Solution:
During mobilisation specifications were agreed and KPI targets set which were monitored closely and reviewed weekly with the client. A cost and resource analysis was carried out across the portfolio supply chain. Implemented regular cleaning audits across all offices to measure and improve quality.
Outcome:
Through standardisation and negotiation AIM were able to return to the client 3% rebate.
